FAQs
Shipping
1. How much does shipping cost?
- FREE shipping on orders from €69
- Orders under €69: €4.95
- Sweden, Norway, Finland: always free
In other currencies the amounts are converted automatically (UK: free from approx. £59, otherwise £5.00). You always see the exact amount in your cart before you pay.
2. How long will it take to receive my order?
Every item is printed just for you. Delivery usually takes 5–7 business days in total (Sweden, Norway, Finland: 4–8 business days). As soon as your parcel has shipped, you will receive an email with your tracking link.
Product
1. What are your shirts and hoodies made of?
You can find the exact material and care instructions for each item on the product page under "Product details".
2. Which size should I choose?
Our items are true to size. If you are between two sizes, choose the larger one. You can find the size chart with exact measurements on every product page.
Returns
1. What is your return policy?
All details on deadlines, conditions and the return process can be found in our return policy. We only accept returns of new and unworn items. If your item is defective or something is missing, please let us know before sending it back.
2. How do I return items?
Please follow the steps described in our return policy and pack the items securely so that nothing is damaged in transit. Please note that we cannot cover return shipping costs.
3. Can I return multiple orders in one package?
Yes. Please make sure that all items are listed on the enclosed return form and that the clothes are securely packed.
4. Have you received my return?
We do not send a confirmation of receipt for returns. Once we have processed your return, you will receive a notification. Processing usually takes up to 10 days, during sales periods it may take longer. Please keep your postal receipt as proof until the refund is complete.
Orders
1. My order is defective, wrong or incomplete.
Please email us at support@anmalove.com and include your order number. If an item is defective, please send us photos of the whole item and of the defect. If you received the wrong item, please send us a photo of your entire order.
2. I haven't received an order confirmation.
Please check your spam folder. If you still haven't received an order confirmation after 24 hours, please email us at support@anmalove.com.
3. Can I cancel or change my order?
You can cancel your order as long as it hasn't gone into production. Orders cannot be changed after they have been placed. If you forgot an item, simply place a new order – or we cancel your previous order so you can order again.
4. Can I change my delivery address after placing the order?
Yes, as long as your order hasn't been shipped yet. Please email us at support@anmalove.com.
Payment
1. How secure is online payment?
Your security is our top priority. Your data is encrypted so that third parties cannot access it, and card payments are processed by a security-certified payment provider.